Shipping & Delivery Policy
Effective Date: 20-09-2025
Website: www.topupkarlo.in
Email: support@topupkarlo.in
At Topupkarlo.in, we are committed to delivering your footwear quickly and safely. This Shipping & Delivery Policy explains how we handle order processing, shipping, and delivery.
1. Order Processing
- Orders are usually processed within 24–48 hours (excluding Sundays and public holidays).
- Once your order is confirmed, you will receive an email/SMS notification with your order details.
- Delays may occur during peak seasons, festive sales, or due to unforeseen circumstances.
2. Shipping Charges
- Free Shipping on prepaid orders above ₹999.
- For orders below ₹999, a standard shipping charge will apply (shown at checkout).
- Cash on Delivery (COD), if available, may include additional charges.
3. Delivery Timelines
- Metro Cities: 3–5 working days.
- Other Cities/Towns: 5–7 working days.
- Remote Areas: 7–10 working days.
⚠️ Delivery timelines are estimates and may vary due to courier delays, weather conditions, or regional restrictions.
4. Order Tracking
- Once shipped, you will receive a tracking ID and link via email/SMS.
- You can use this to monitor the status of your order in real-time.
5. International Shipping
- Currently, we do not offer international shipping. Orders are fulfilled only within India.
6. Delivery Issues
- If the courier is unable to deliver your package, they may attempt redelivery or contact you.
- Please ensure your address and contact details are accurate at checkout to avoid delays.
- In case of lost or damaged parcels, contact us at support@topupkarlo.in within 48 hours of the expected delivery date.
7. Contact Us
For any shipping or delivery-related queries, please reach out to us:
We strive to provide a smooth and reliable shopping experience, ensuring your stylish watches from Topupkarlo reach you on time.