Grievance Redressal Policy

Effective Date: 20-09-2025

At Topupkarlo.in, customer satisfaction is our top priority. If you have a complaint, grievance, or unresolved issue, we are committed to resolving it quickly and fairly.

1. How to Raise a Grievance

You can submit your grievance via:
📩 Email: support@topupkarlo.in
📞 Phone: +91-6268045919
📍 Address: Mumbai, Maharashtra – 400016

2. Response Timeline

• All grievances will be acknowledged within 48 hours.
• Resolution will be provided within 7 working days, depending on the complexity of the issue.

3. Escalation

If your issue is not resolved within the given timeframe, you can escalate it by writing directly to our Grievance Officer:

👤 Grievance Officer
📩 grievance@topupkarlo.in